General Terms and Conditions of the Heinemann x ME Programme

General Terms and Conditions of the Heinemann x ME Program

Last updated: July, 1st 2025

The owner and operator of the Heinemann x ME program is Gebr. Heinemann SE & Co. KG (Koreastraße 3, D-20457 Hamburg). The company (hereinafter referred to as “Gebr. Heinemann”) is based in Hamburg; it is entered in the Commercial Register of the District Court of Hamburg (HRA 15017) and has been assigned the following VAT ID Number: DE118908680.

You may download the terms and conditions of our Heinemann x ME program here.

Scope of application, registration
1. When signing up to participate in the Heinemann x ME program, members must acknowledge these general terms and conditions. Participation in the Heinemann x ME program is free. Since communication by Gebr. Heinemann is frequently conducted by e-mail, particularly to provide members with the discounts they have earned, a valid e-mail address is mandatory for membership in the Heinemann x ME program.
2. The program is open to all natural persons aged 18 and older.
3. Once members have registered, they will receive a membership card. They can prove they are members by presenting the membership card in participating retail shops. In the online shop operated by Gebr. Heinemann (hereinafter referred to as the “online shop”), they can verify they are members by entering their log-in details.
4. All services, offers and other features related to the Heinemann x ME programme are provided exclusively on the basis of these general terms and conditions.

Subject of the Heinemann x ME program
1. General rules for benefits
  As part of the Heinemann x ME program, members receive various benefits from Gebr. Heinemann and, if applicable, its cooperating partners. Unless expressly stated otherwise, the following applies to all benefits: The benefits offered by Gebr. Heinemann and its cooperation partners may be limited in time and/or restricted to certain geographical regions; their use may be subject to further terms and conditions. As benefits are granted to specific members, they are non-transferable. Gebr. Heinemann and/or its cooperating partners will notify members in advance of available discounts, including the applicable terms and conditions, at an appropriate place offline and/or online. As a general rule, benefits under the Heinemann x ME program are only granted when members present their membership card.
2. Birthday present
  Members of the Heinemann x ME program receive a birthday present. In order to receive this birthday present, they must provide their date of birth. Gebr. Heinemann may change or redefine the design and type of such birthday presents with future effect.
3. Discounts
  When making purchases from Gebr. Heinemann or its cooperating partners, Heinemann x ME members may receive additional discounts in connection with promotions that are limited to a particular time period and/or place (hereinafter also referred to as "Promotions"). The use of Promotions by members may be subject to additional terms and conditions. Discounts for members in connection with such promotions may involve price reductions, added special services, offers of information, participation in prize drawings, or similar benefits. Discounts may be conditional, for example, on reaching certain sales targets or on other parameters. Moreover, discounts may be granted either immediately when purchases are made by members or only when future purchases are made by members. In addition, discounts may take the form of services from cooperation partners of Gebr. Heinemann that are typically related to air travel. Members have no rights to receive any particular discounts. The type of discount, as well as the conditions under which discounts are granted and under which discounts may be used, are predetermined by Gebr. Heinemann. Gebr. Heinemann and/or its cooperation partners will notify members about available discounts, including the applicable terms and conditions, at an appropriate place offline and/or online.
4. Welcome e-mail
  After signing up to the Heinemann x ME program, members receive a one-time welcome e-mail. The welcome e-mail is used to send members their membership card and outline the specific contents and advantages of the Heinemann x ME program.
5. Services provided by cooperating partners
  If members use services of a cooperation partner of Heinemann x ME, the cooperating partner will be their sole contract partner with respect to such services and the applicable discount. Any claims based on non-conformity of a cooperating partner's services or of related discounts may be brought by members exclusively against the cooperating partner. In the event of any non-conformity of a cooperating partner's services or of related discounts, members have no rights or claims against Gebr. Heinemann.
Lost / stolen cards

Members must promptly report any lost or stolen membership cards to Gebr. Heinemann by e-mail service@heinemann‑and‑me.com and/or telephone 00800 222 44 224 (depending on the country or network provider fees may apply).

Change of general terms and conditions and added value

Gebr. Heinemann reserves the right to change or supplement these general terms and conditions with future effect, particularly if this is necessary to improve communication with members, to process the benefits granted as part of promotions, to prevent abuse or to comply with the legal regulations. If these general terms and conditions are ever changed, members will be notified by e-mail. If they do not file an objection with Gebr. Heinemann in writing or text form (e.g. e-mail) within six weeks of being notified, the changes to the general terms and conditions will be deemed to have been accepted. Notification of changes to the Terms and Conditions of Membership from Gebr. Heinemann will include a separate notice advising members of their rights to object to changes and of the consequences of failing to object to changes Gebr. Heinemann has the right to modify or discontinue the Heinemann x ME Program for any valid reason.

Termination, modification and requests for information
1. Members may terminate their memberships at any time without notice. Gebr. Heinemann may terminate memberships at the end of each calendar year subject to three months' prior notice. The right to terminate for good cause remains unaffected thereby. Members shall provide notice of termination in written form or by telephone, and Gebr. Heinemann shall provide notice of termination in written form (letter or e-mail).
2. Once a person’s membership has been terminated, Heinemann x ME membership cards must be immediately destroyed, deleted or returned to Gebr. Heinemann.
3. If a member has already partially participated in promotions as part of the Heinemann x ME program prior to the ordinary termination of their membership without fully meeting the requirements for a benefit, the member concerned will not be entitled to a pro rata benefit in the event of termination, unless this option is specified in the terms and conditions. If a person’s membership is terminated through ordinary means and they have obtained benefits under the Heinemann x ME program that can still be used in the future (e.g. vouchers), the member concerned may redeem their benefits by the end of the calendar year following the calendar year in which the termination takes effect. If redemption of the discount would have required submission of the membership card, the member may request that Gebr. Heinemann issue a new voucher or similar item with the corresponding value, that does not require submission of the membership card.
4. We kindly ask that members notify Gebr. Heinemann of any change in name, home address, or e-mail address in written form (letter or e-mail) or by telephone, so that they can continue to receive benefits under the Heinemann x ME Program.
5. For security reasons, any requests for information submitted by members can only be honored in writing or by phone once they have successfully verified their identity.
6. Any termination of membership under this paragraph 5, whether undertaken by a member or by Gebr. Heinemann, shall be complete and fully effective as described herein without the need for obtaining a court order or any judicial intervention.
Data protection, declaration of consent
1. Use of personal data
  Participation in the Heinemann x ME program is entirely voluntary. However, in order to take part in the program, members must provide certain personal data. Without providing this data, participation is not possible.Personal data submitted by members, as well as transactional data collected during their participation in the Heinemann x ME program (e.g. means of payment, date, place, item and purchase value), and information regarding benefits claimed (e.g. through partner cards) will be used by Gebr. Heinemann to fulfill its contractual obligations and/or analyze usage behavior and to optimize the program and its offers. The legal basis for processing such data is the performance of the contract or Gebr. Heinemann’s legitimate interest in maintaining and improving the loyalty program. Where required by law - such as in the case of sending marketing communications via newsletter - Gebr. Heinemann will obtain the member's explicit consent separately.
2. Targeted advertising
  Gebr. Heinemann will use personal data of a member for the purpose of personalizing its mail advertising for products, promotions and offers, as well as its digital advertising, on the basis of members’ explicit consent. Any members who refuse or withdraw their consent to advertising will still be allowed to participate in the Heinemann x ME program. Right to object: Members may withdraw their consent to advertising with future effect at any time. This can be done via the relevant digital channel, by mail (Gebr. Heinemann SE & Co. KG, Service, post-office box 111 661, D-20416 Hamburg), by e-mail (service@heinemannandme.com) or by phone (00800 222 44 224) (calls may be subject to a fee depending on the country or network operator).
3. Data Privacy notice
  Further details regarding the use of personal data and the rights of members - such as the right of access, rectification, or erasure - can be found in the Privacy Policy. Gebr. Heinemann and its authorized partners will process personal data exclusively in connection with the provision and improvement of services offered through the Heinemann x ME program, and for promotional purposes if consented. Personal data will not be shared with unauthorized third parties.
Final provisions

These General Terms and Conditions of Membership, and all rights and obligations arising between Gebr. Heinemann and members in connection with the Heinemann x ME Program, are governed by the laws of the Federal Republic of Germany. Any legal provisions governing the applicability of mandatory consumer protection laws in the country where the member resides shall remain unaffected. The Dubai International Financial Centre (“DIFC”) Courts shall have exclusive jurisdiction to fully and finally resolve all disputes arising under or in relation to these General Terms and Conditions of Membership.

Last updated: July, 1st 2025