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General terms and conditions of the Heinemann AROYA Souk online shop

 

Welcome to the Heinemann AROYA Souk online shop!

Our webshop provides the following service:

Click & Collect

Take advantage of the opportunity to make a non-binding reservation on products in one of our Heinemann AROYA Souk shops on board our cruise ship and pick your purchases up in person at a convenient time.

The following contains our general terms and conditions for business relationships between Heinemann Cruise Liner Global GmbH and you as a user of our Click & Collect services via our online platform [LINK]. Please read through these general terms and conditions, as well as our data protection statement, carefully.

Section I: General provisions

  1. Scope of application and provider
  2. Registration, account, access data
  3. Order process
  4. Image rights and trademarks

Section II: Specific conditions for use of our Click & Collect service

  1. Click & Collect and confirmation of receipt
  2. Cancellation/change
  3. Conclusion of contract

Section III: Final provisions

  1. Governing law
  2. Complaints
  3. Legal consequences of the invalidity of individual regulations

Section I: General provisions

  1. Scope of application and provider
    1. The general terms and conditions set out below apply to your registration as a customer in our Heinemann AROYA Souk online shop, your use of the website (see sections I and III) and your use of the Click & Collect service (see sections I, II and III).
    2. The Heinemann AROYA Souk online shop is operated by

Heinemann Cruise Liner Global GmbH
Koreastraße 3
DE-20457 Hamburg
Germany
Telephone: +49 (0) 40 3 01 02 - 0
E-Mail: +49 (0) 40 3 01 021 - 04

  1. Registration, account, access data
    1. To register in our Heinemann AROYA Souk online shop and be able to use our Heinemann AROYA Souk Click & Collect service, you must
      1. be at least 18 years old and
      2. be authorised to enter into a binding contract with us, without being constrained by the applicable laws.
    2. You guarantee that the information that you submit to us during registration is accurate, correct and complete, and that you will notify us immediately of any changes to this information.
    3. Each user is permitted to create one account only. But you also have the option to Click & Collect as a guest, without the creation of an account.
    4. As a user, you are not permitted to give third parties access to the access data for your account in our Heinemann AROYA Souk online shop. This is to ensure that no third parties can misuse your account.
    5. You hereby acknowledge that you are responsible for each time that your user name and password is used to access our Heinemann AROYA Souk online shop, as far as this was caused by at least negligent acts or omissions.
    6. If you lose your user name and password, these are stolen or you realise that your account has been used by a third party without your knowledge, you must contact us and change your password as soon as possible.
  2. Order process
    1. You can place the products available at [LINK] in your shopping cart for the Heinemann AROYA Souk Click & Collect service. You can see and change your selection of items at any time before the Click & Collect is dispatched.
    2. You are permitted to use our Heinemann AROYA Souk Click & Collect service only if you accept the general terms and conditions by clicking on the "Accept GTC" button.
  3. Image rights and trademarks
    All image rights and trademarks are held by Heinemann Cruise Liner Global GmbH or its partners. Use without express permission is prohibited.

Section II: Specific conditions for use of our Click & Collect service

  1. Click & Collect and confirmation of receipt
    1. If, during the order process (clause 3), you click on "[Click & Collect Button]", your Click & Collect is deemed to be a request to us to make the goods available on board our ship at the pick-up point or cash desk. This is not the same as a binding statement.
    2. After your Click & Collect has been completed, you will receive a confirmation of receipt by e-mail, which contains the order data and provides you with an order number. This confirmation is for informative purposes only and does not constitute a binding obligation. This is therefore no guarantee that the Click & Collected items shall be at the pick-up point or cash desk of the Heinemann AROYA Souk shop that you have selected.
  2. Cancellation/change
    1. Once you have checked order composition and item provision at the pick-up point or the cash desk, you will receive a Click & Collect confirmation by e-mail. Confirmation contains the order number, a guide to the pick-up point/cash desks and a link to your personal customer area, where you can call up the order status at any time.
    2. If the price of the item is lower upon collection at the pick-up point/cash desk than the confirmed item price in the Click & Collect confirmation, this lower price shall be valid.
    3. We will inform you immediately if it seems that the item that you have ordered is not available. If only part of your order is available, the Click & Collect confirmation applies to the order of those available items.
    4. You have the right to cancel your order at any time. We will promptly confirm cancellation by e-mail. Changes are unfortunately not possible.
    5. You are in no circumstances obliged to pick-up or purchase the Click & Collected items.
  3. Conclusion of contract
    1. The contract comes into effect only after you accept our obligation by purchasing the Click & Collected goods at the cash desk in the Heinemann AROYA Souk shop that you have selected.
    2. The price listed in the Click & Collect confirmation is due for payment upon collection.
    3. Payment is possible by onboard account or credit card (Visa, Mastercard, and Mada).

Section III: Final provisions

  1. Governing law
    Taking into account compulsory international private law regulations, the business relationship that exists between you and us is subject to the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. Complaints
    If you wish to file a complaint regarding a product purchased from the Heinemann AROYA Souk shop, you are always welcome to contact us.

Heinemann can be contacted via:
Email: service@heinemann-shop.com
Telephone: 00800 222 44 222; Monday to Friday from 9.30 a.m. to 3.00 p.m.
Regular mail: Heinemann Cruise Liner Global GmbH, Koreastraße 3, DE-20457 Hamburg Germany

  1. Legal consequences of the invalidity of individual regulations
    If a provision of these general terms and conditions is invalid, this shall not affect the validity of the contract as a whole. The relevant legal regulations shall apply in place of the ineffective provisions.

Date: January 2024