FAQ Returns & Complaints
Just because we fully believe in each and every one of our products doesn't mean that you have to. Sometimes, you may realize that you have chosen the wrong product.
How do I return an item that was bought onboard the AROYA?
If you want to return items bought in a Heinemann Shop at the AROYA Souk on board, simply just approach our shops on board during the cruise. Are you back at home and have you noticed that something is wrong with your product? No problem, simply contact our customer service by phone or by e-mail. Our colleagues will be happy to help you and take care of your concerns.